Independence Matters Group are a local organisation providing social care and support to more than 1,400 vulnerable adults across Norfolk.

Independence Matters (IM) provide support tailored to the needs of adults with learning and physical disabilities, young people in transition and people living with dementia. Their highly flexible, person-centred support focuses on the needs and aspirations of the individual and enables people to maintain the level of independence that is right for them and their family carers. Through their support, people live fulfilling and active lives in the heart of the community. They are also able to offer employment opportunities to people with disabilities as well as apprenticeships and volunteering placements that can help people gain skills towards employment.


The support they provide transferred to Independence Matters from Norfolk County Council (NCC) on 1st November 2013 along with 530 full-time equivalent colleagues. Independence Matters is set up as a Community Interest Company (CIC) limited by shares. Since 2023, 100% of the shares are now owned by Norfolk County Council, making them a wholly owned Teckal compliant trading company of the council. They are a ‘profit for a purpose’ organisation which simply means that all profit is reinvested back into the company and the communities that they serve.

Home Support Matters (HSM) joined the Independence Matters Group in 2018. HSM delivers care packages across the whole of Norfolk and the Waveney Valley region of Suffolk. HSM provides support including a wide range of home care services, ranging from visiting care to very specialist services. This provides support for people with disabilities, reablement care for those recovering from illness or injury, care for the elderly, expert clinical care with nurse oversight, crisis support and flexible support for people with dementia. As an approved healthcare supplier to the NHS HSM works with both Norfolk and Suffolk local authorities and have been for over 30 years, hence developing good working relationships with local social work and community health teams. 

As a social enterprise company, they aim to create a social impact and profit for a purpose, therefore benefiting colleagues and customers by having a greater involvement in the running of the business.

View Independence Matter's latest Annual Report (2022/2023):

Copyright: Independence Matters